Dorchester Consulting

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Baldrige National Quality Award

Services

Business Consulting Services

  • Organizational assessments
  • Strategic planning
  • Leadership coaching
  • Managing change for profitability
  • Team building
  • Facilitated problem solving
  • Hiring guidance – right person for the right job
  • Operational performance improvement
  • Succession planning
  • Customer support strategies
  • Marketing strategies

Project Management Services

  • Project lifecycle management
  • Risk assessment and mitigation

Baldrige Excellence Services

  • Organizational self-assessment
  • Here’s Where We Are; Now What?
  • Training on Baldrige lingo
  • Application development for State or National Award program
  • Independent application review and feedback
  • Site visit preparation
  • Feedback interpretation and action planning

Public Works / Utilities Specialty

  • American Public Works Association accreditation preparation
  • Leadership development
  • Customer relationship management
 
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Dorchester Consulting serves the greater Puget Sound area of western Washington State
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