Dorchester Consulting





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Baldrige National Quality Award

Dorchester Consulting - Experience

Margaret M. Dorchester, the Founder and Lead Consultant for Dorchester Consulting, is recognized nationally as an expert in organizational effectiveness, as a Senior Examiner for the Malcolm Baldrige National Quality Award program. She has thirty-five years experience in solving business problems and in leading organizational change in telecommunications, healthcare/insurance, utilities and manufacturing industries, as well as in the public sector. She also has a strong record of program management, strategic partner management, and strategic planning and deployment.
  • M.B.A., Pepperdine University
  • B.A., Mathematics, University of California at Los Angeles
  • Certificate in Project Management, University of Washington
  • Certified Software Quality Analyst (CSQA), Quality Assurance Institute
  • Judge, Washington State Quality Award Program
  • Senior Examiner, Baldrige National Quality Award Program

Margaret M. Dorchester

A Record of Success

  • Assessed 14 private/public sector organizations nationwide for effectiveness of their approach/deployment/results against the Baldrige criteria for performance excellence. These criteria comprise a holistic leadership and quality system, plus best processes, for managing successful organizational results. Contributed public service consulting, providing actionable feedback to U.S. and Washington State organizations seeking to improve their fiscal, operational and customer performance.

  • Coached utility operations & maintenance department of major Washington State city in improvement of operational effectiveness and in Washington State Quality Award recognition of customer focus, cost management and innovation.

  • As an independent auditor on team of four, audited new Pay for Results compensation system’s deployment and effectiveness for medium-sized insurance company. Reported findings, conclusions and recommendations to VP of Human Resources and Chief Executive Officer. Recommendations endorsed by Board of Trustees.

  • Managed business alliance relationships with strategic software vendor and systems integrator in deployment of multimillion-dollar investment in Customer Relationship Management software in leading-edge telecommunications organization. Coordinated with multiple application and middleware vendors to solve application integration issues and deliver on the strategic architecture roadmap.

  • Deployed standard software development process across corporate IT infrastructure, beginning with senior leadership and cascading to all levels of the organization. Trained 2300+ staff across the U.S. Mentored and coached project teams and facilitated learning of best practices. Key challenges were maintaining quick time to market while formalizing project deliverables and shifting from “build” to “buy” development model.

  • Renovated information infrastructure in multi-year, $45M Automation Plan to replace and add major corporate business and engineering systems in a public utility. Replacement of servers, networks and desktops for staff of 1000 completed on time, in budget.

  • Managed major restructuring project for the Information Services division of a large regional health insurance organization, including overseeing production management, data center management, end user computing, and IS administration.

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Dorchester Consulting serves the greater Puget Sound area of western Washington State
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